b9b9 is committed to protecting the personal data of every Pakistani player on our platform. This Privacy Policy explains in clear terms what information we collect, why we collect it, how it is used, who it may be shared with, and what rights you have over your own data.
Six commitments that underpin how b9b9 handles your personal information
b9b9 collects personal data only for specific, legitimate purposes — account operation, KYC compliance, payment processing, and responsible gaming. We do not collect data speculatively or for purposes we have not disclosed to you.
We collect the minimum personal data required to fulfil each purpose. Where a task can be completed with less identifying information, b9b9 uses that approach. We do not gather more data than we need.
All personal data held by b9b9 is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to player data is restricted to authorised personnel on a strict need-to-know basis with full access logging.
b9b9 maintains accurate, current records of player data. If you believe any information held by b9b9 about you is inaccurate, you have the right to request correction at any time by contacting our support team.
b9b9 does not sell, rent, or broker your personal data to third-party marketers or data brokers. Sharing with service providers is limited to what is necessary and governed by data processing agreements.
You have the right to access, correct, restrict processing of, and request deletion of your personal data. b9b9 will action your rights requests within a reasonable period, subject to legal and regulatory retention obligations.
b9b9 is an internationally licensed online gaming and sports betting platform operated for players in Pakistan and selected international markets. b9b9 acts as the data controller in respect of the personal data of its registered players and platform visitors.
For all privacy-related enquiries, data access requests, or complaints, you may contact the b9b9 Data Protection team via:
Please mark the subject of your enquiry as "Privacy Request" so that it is directed to the appropriate team member without delay.
b9b9 collects the following categories of personal data, depending on the nature of your interaction with the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, gender | Account registration, KYC verification, age verification |
| Contact Data | Pakistani mobile number, email address, city of residence | Account communication, OTP delivery, support contact |
| Financial Data | JazzCash/EasyPaisa account number, HBL/UBL/Meezan account details, transaction history in PKR | Deposit and withdrawal processing, AML compliance |
| Verification Documents | CNIC scan or photograph, proof of address, payment method ownership evidence | KYC compliance, fraud prevention |
| Gaming Activity Data | Bet history, game history, session durations, deposit and withdrawal patterns | Account management, responsible gaming monitoring, fraud detection |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Platform security, fraud prevention, session management |
| Communications Data | Live chat transcripts, support emails, recorded calls where applicable | Support quality, dispute resolution, compliance record-keeping |
| Marketing Preferences | Communication opt-in/opt-out status, promotion engagement data | Marketing communication management |
b9b9 collects personal data through the following means:
b9b9 processes your personal data on the following legal bases:
b9b9 uses your personal data for the following purposes:
To create, operate, and maintain your b9b9 player account; to authenticate your identity at login; to manage your PKR wallet balance; and to communicate account-related information including security alerts, transaction confirmations, and policy update notices.
To process PKR deposits via JazzCash, EasyPaisa, Raast, and bank transfer; to verify that withdrawal requests are made to payment methods registered to the account holder; and to maintain accurate transaction records for your account history and our financial compliance obligations.
To detect, investigate, and prevent fraudulent account activity, bonus abuse, money laundering, and unauthorised account access. This includes automated risk scoring, IP-based device fingerprinting, and cross-referencing account data against known fraud indicators.
To fulfil b9b9's obligations under its international gaming licence, including KYC verification, AML screening, age verification, responsible gaming monitoring, and maintenance of the records required by our licensing authority.
To respond to your enquiries, resolve disputes, investigate complaints, and maintain records of support interactions for quality assurance and regulatory audit purposes.
To monitor gaming activity for indicators of problem gambling behaviour; to administer deposit limits, loss limits, and self-exclusion requests; and to provide appropriate intervention or support to players who may be at risk.
Where you have provided explicit consent, to send you promotional communications about b9b9 bonuses, new games, and platform features via SMS, email, or in-platform notification. You may withdraw marketing consent at any time via your account settings or by contacting support.
6.1 b9b9 is required under its international gaming licence to verify the identity of all registered players. For Pakistani players, the standard KYC document is a valid CNIC issued by NADRA. b9b9 may additionally request proof of address, source of funds documentation, or payment method ownership evidence.
6.2 KYC documents are processed by b9b9 directly and, where b9b9 employs licensed third-party KYC service providers, those providers are bound by data processing agreements requiring them to handle documents with equivalent security standards to b9b9's own.
6.3 KYC data is retained for the period required by b9b9's gaming licence and applicable anti-money laundering regulations, which typically extends beyond the closure of the player's account.
6.4 b9b9 uses KYC and gaming activity data to enforce the 21+ age restriction on the platform. Where an account is identified as belonging to a person under 21, the account will be closed, and the KYC data retained as evidence of the enforcement action.
b9b9 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
b9b9 does not sell, rent, or licence your personal data to third-party advertisers, data brokers, or commercial partners.
8.1 b9b9 operates under an international gaming licence and may process or store some player data on servers located outside Pakistan. Where personal data is transferred internationally, b9b9 ensures appropriate safeguards are in place.
8.2 Transfers to third-party processors (such as game suppliers or KYC providers) located outside Pakistan are governed by contractual data protection clauses that impose obligations on the recipient equivalent to those b9b9 applies itself.
9.1 b9b9 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory requirements. The following general retention periods apply:
10.1 b9b9 uses cookies and similar technologies on the b9b9 platform for the following purposes:
10.2 You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect your experience of specific platform features but will not prevent access to core account functions.
11.1 b9b9 implements the following technical and organisational security measures to protect personal data:
11.2 In the event of a personal data breach that is likely to result in risk to affected individuals, b9b9 will notify affected players and relevant regulatory authorities as required by applicable law, without undue delay.
You have the following rights in respect of your personal data held by b9b9. To exercise any of these rights, contact the b9b9 support team and identify your request clearly:
Request a copy of the personal data b9b9 holds about you, along with information about how it is used and with whom it is shared.
Request correction of inaccurate personal data. You may also update certain account details directly from your b9b9 account settings.
Request deletion of your personal data where we no longer have a lawful basis for retaining it. Note that regulatory retention obligations may limit our ability to delete certain data.
Request that b9b9 limit how it uses your data while a dispute regarding accuracy or lawfulness is being resolved.
Request a copy of data you have provided to b9b9 in a structured, machine-readable format where technically feasible.
Object to processing of your data based on legitimate interests, including profiling for direct marketing purposes. Marketing opt-out takes effect immediately.
b9b9 will respond to rights requests within a reasonable period, typically within 30 days. Some requests may be subject to verification of your identity before they are actioned. Where a request cannot be fulfilled in full due to regulatory or legal constraints, b9b9 will explain the reason in its response.
13.1 b9b9 may send you promotional communications about bonuses, new games, and platform features via SMS, email, or in-platform notification, where you have provided explicit consent at registration or through your account settings.
13.2 You may withdraw marketing consent at any time by:
13.3 Withdrawal of marketing consent does not affect the delivery of transactional and account communications (such as deposit confirmations, security alerts, and account policy notices), which are sent regardless of marketing preference as they are necessary for your account's operation.
14.1 b9b9 processes gaming activity data, including betting patterns, session lengths, deposit frequency, and loss rates, as part of its responsible gaming monitoring programme. This processing is based on b9b9's legitimate interests in player welfare and its obligations under the responsible gaming requirements of its gaming licence.
14.2 Where b9b9's responsible gaming systems identify indicators of problem gambling behaviour, b9b9 may contact the relevant player to offer support resources, or take proactive steps such as applying temporary account restrictions.
14.3 Self-exclusion data — including the existence of an active self-exclusion and its duration — is retained and processed for the purpose of enforcing the exclusion. This data is not deleted during an active self-exclusion period, as deletion would undermine the protective purpose of the exclusion.
14.4 For more information on responsible gaming tools and resources available on b9b9, visit the Responsible Gaming page.
15.1 b9b9 is strictly a 21+ platform. The b9b9 platform and its services are not directed at, and are not intended for use by, individuals under the age of 21. b9b9 does not knowingly collect personal data from persons under 21.
15.2 Where b9b9 identifies or suspects that personal data has been provided by a person under 21, that data will be deleted and the associated account closed. Evidence of the identity document submitted and the age-based closure decision may be retained for regulatory compliance purposes.
16.1 b9b9 may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or applicable regulatory requirements. The effective date displayed at the top of this page indicates when the current version took effect.
16.2 Where changes to this Privacy Policy are material — for example, a change in the categories of data collected or in the purposes for which data is used — b9b9 will notify registered players via email or in-platform notification before the change takes effect.
16.3 Continued use of the b9b9 platform following notification of changes constitutes acceptance of the updated Privacy Policy. If you do not accept a revised Privacy Policy, you should close your b9b9 account and contact support to initiate the account closure process.
For all privacy-related enquiries, data subject rights requests, or concerns, please contact the b9b9 team through any of the following channels:
Urdu-speaking team members are available during staffed hours for Pakistani players who prefer to raise privacy enquiries in Urdu.
Now that you know how b9b9 protects your privacy, explore cricket betting, live casino, and slots — all in PKR, with deposits via JazzCash or EasyPaisa in under 60 seconds.
21+ only. Gambling involves real money and financial risk. Please play responsibly. Visit Responsible Gaming for limit controls and support.